FUJIFILM SonoSite, Inc. is the innovator and world leader in bedside and point-of-care ultrasound and an industry leader in ultra high-frequency micro-ultrasound technology. Headquartered near Seattle, the company is represented by 14 subsidiaries and a global distribution network in over 100 countries. SonoSite’s compact, lightweight systems are expanding the use of ultrasound across the clinical spectrum by cost-effectively bringing high-performance ultrasound to the point of patient care.
The Technical Support department is based in Amsterdam, which is an international focused Shared Service Center. Within this team, we are looking for a French and Spanish speaking Technical Support Specialist who provides excellent technical customer care to our clients in France and Spain.
Tasks & responsibilities
Ø Perform first tier support for repair of SonoSite products which relates directly to customer satisfaction and indirectly to future sales;
Ø Provide telephone support for specific customers within the ERAF region and EMEA distributors;
Ø Prepare detailed reports for each service request using SonoSite’s data management system (Oracle);
Ø Represent SonoSite in a professional manner to sustain a positivecustomer relationship;
Ø Provide support to demonstration, education and marketing equipment;
Ø Assume responsibilityfor the tools, test equipment and other equipment provided by SonoSite to accomplish servicing of our products;
Ø Provide professional services and technical training to customers;
Ø Must make real time judgement decisions to resolve customer problems under pressure situations;
Ø Responsibility to the team for achieving optimum product performance;
Ø Perform other specific or general tasks as required and/or possibly work outside normal working hours when required.
Ø A minimum of 4 years of technical support experience, preferably in an international setting;
Ø Fluent in French, Spanish and English;
Ø Having experience with electro mechanical devices is a plus;
Ø Having a sound electronic and electro-mechanical aptitude coupled with the ability to troubleshoot and repair equipment when needed;
Ø Having a sound knowledge of computers and applications, including MS Office and preferably Oracle.
Ø Lives in the Amsterdam area.
Skills and abilities:
Ø Ability to be pro-active and have decision making skills;
Ø Must be able to perform service under pressure while maintaining a positive and professional manner;
Ø Capable of working with a minimum of supervision and be able to objectively evaluate when assistance is required.
What we offer:
As a dynamic and fast-growing global company, we offer challenging opportunities so you can build your career.
As an organization, Fujifilm Sonosite:
Ø Values and embraces cultural diversity;
Ø Supports your development needs through a stringent performance management process that can support your performance and growth;
Ø Offers numerous training opportunities, including online options; learn anywhere, anytime;
Ø Provides benefits programs competitive in each market.
When you want to apply for this position please send us your resume and application letter directly by e-mail firstname.lastname@example.org. For further questions you can contact us on +911238451. This vacancy will close when we have found the right candidate.
Any acquisition based on this advertisement is not appreciated.
FUJIFILM SonoSite is an Equal Opportunity Employer who supports diversity in the workplace.